Shipping
Enjoy free untracked shipping for all small, personalized items made at Petite Sublime! This economical and easy option allows you to receive your creations at a lower cost, while supporting a local business that focuses on proximity, speed, and the joy of giving. Delivery times vary depending on the destination, but the team takes care to carefully prepare each shipment to ensure a positive experience with every order.
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Areas served
- We ship our products from Amos, Quebec, to all provinces and territories of Canada .
Processing times
- Custom designs: preparation and printing in 3 to 5 business days .
- These delivery times do not include Canada Post transit time.
Delivery times (approximate)
Free shipping without tracking (small items, like Lettermail) :
- Generally 2 to 8 business days in Canada, depending on the region.
Standard parcels and large parcels (with tracking, parcel services):
- Local 1-2 days
- Regional 1-4 days
- National 2-8 days depending on the distance (neighboring province or rest of Canada).
These delivery times are estimates provided by Canada Post and may vary depending on the time of year, region and weather conditions.
Free delivery (no tracking)
Some small items may be sent by mail without tracking to offer you free shipping. Delivery times are generally 2 to 8 business days in Canada , but may vary depending on Canada Post.
If you prefer tracked shipping, you can choose a paid shipping option at checkout.
Shipping costs
- Small articles
Stickers, small markers, etc.: when the format and weight allow, they can be shipped in lightweight mail, sometimes without tracking, which allows us to offer reduced costs or free delivery. - Standard package (1 to 3 items)
Mugs, tumblers, or small gifts of similar size. Flat rate: $14.99 across Canada. - Large parcels (4 or more items or large boxes)
For heavier or larger orders, shipping costs are calculated automatically at checkout based on actual Canada Post rates, depending on weight, dimensions and destination.
Carrier
- All shipments are made via Canada Post . A tracking number is provided when the service used allows it (standard parcels and large parcels).
How are the fees for large parcels calculated?
- For large packages, Shopify bases itself directly on Canada Post rates (weight, dimensions, distance, sometimes "cubicity" of the package), which allows it to reflect the actual cost to each region of Canada.
Parcel delays and problems
- If your package is lost, damaged, or unusually late, please contact us at info@petitesublime.ca with your order number. We will follow up with Canada Post and find a suitable solution (replacement, refund, etc., depending on the situation). For free shipping without tracking , we do not receive package location updates; in case of an unusual delay, please contact us and we will assess the situation with you.